• Do I need a referral?

    Referrals are generally not required to access podiatry treatment. Your GP may however specifically refer you to a podiatrist for a condition they are treating you for. There are also a limited number of circumstances that require you obtain a referral from your GP prior to treatment, as follows:

    • Veterans holding Department of Veterans’ Affairs gold cards
    • Veterans holding Department of Veterans’ Affairs white card – where the referral specifies the injury and treatment required. White card holders require prior approval of podiatry treatment
    • Individuals participating in the Medicare Enhanced Primary Care Plan (EPC) with chronic and complex medical needs which are managed by their GP
    • Individuals receiving treatment as a result of an injury occurring in their course of their employment, i.e. Work Cover.
  • Will my health fund provide a rebate for my treatment from a podiatrist?

    Most health funds offer a rebate for their patients as part of an extras package. The services covered and the values of the rebates are determined by your health fund. It is suggested that patients speak with their health fund prior to obtaining treatment to understand their individual cover. Feetology can provide you with the item codes applicable for your treatment so that you can discuss this with your health fund.

  • Can I claim my health fund rebate at my appointment?

    Feetology utilises the Hicaps electronic claiming system to process health fund rebates on the spot. Patients need to bring their health fund card to access this service.

  • What paperwork will I need to complete?

    All of our patients are required to complete a New Patient Details form before their first appointment with Feetology – even if you have a referral from your GP. This form is available on this website – or our receptionist will provide you with a form to complete when you come in. If you are completing your form in the clinic, please arrive five minutes before your appointment to give you sufficient time to complete the form. We also suggest that you bring a list of your medications and/ or details of your medical history to help you complete the form.

  • What should I bring to my appointment?

    Patients need to bring the following items to their first podiatry appointment, as applicable to their individual circumstance:

    • New Patient Details form – if you completed this form at home
    • All referral paperwork
    • Private health insurance card
    • Department of Veterans Affairs or Medicare card
    • Pension card.

    Our receptionist may ask you to bring other items, depending on the reason for your appointment. These items could include x-ray films, medical reports, and shoes.

  • Do you have wheel chair access?

    Feetology Podiatry Centre has wheel chair access to all parts of the clinic, and a ramp and disabled parking spot at the front of the building.

  • Does Medicare cover my podiatry costs? Do you bulk bill?

    Podiatry is generally not covered by Medicare – with the exception of individuals under a GP management plan for Chronic Diseases. Eligibility to participate in this program is determined by your GP and requires the presence of a chronic and complex medical condition that is managed by your GP in conjunction with a team of health professionals. These consultations are charged to you at our normal fee and you can then claim your rebate from Medicare (we do have electronic claiming that allows Medicare to pay directly into your bank account).

  • Is a pension discount available?

    Concession fees are available to patients with full government pensions – on presentation of the pension card.

  • Do I need to make an appointment?

    Feetology is a busy clinic and patients need to book their podiatry appointments ahead of time. With multiple practitioners and extended practising hours of Tuesdays and Thursdays, an appointment will be available within one week.

    We endeavour to meet our patient’s requirements for specific appointment times but where this is not available we maintain a waiting list of patients seeking particular appointment times to allow us to reschedule appointments where another patient changes their appointment. It is for this reason that the clinic insists on a minimum 24 hours of any changes to or cancellations of appointments.

  • How long do I have to wait to get an appointment?

    Feetology is a busy clinic and patients need to book their podiatry appointments ahead of time. With multiple practitioners and extended practising hours of Tuesdays and Thursdays, an appointment will be available within one week.

    We endeavour to meet our patient’s requirements for specific appointment times but where this is not available we maintain a waiting list of patients seeking particular appointment times to allow us to reschedule appointments where another patient changes their appointment. It is for this reason that the clinic insists on a minimum 24 hours of any changes to or cancellations of appointments.

  • What if I need to change or cancel my appointment?

    We understand that life is unpredictable and you may not always be able to make your scheduled appointment. If you can’t make an appointment please contact our reception at least 24 hours prior to cancel or arrange for another time.

    Missed appointments and appointments cancelled without 24 hours’ notice may be charged a consultation fee.

  • How long is an appointment?

    The length of your podiatry appointment will depend on the treatment you are having. Generally speaking, appointments take between 20 – 40 minutes.

  • How many visits will I need?

    The number of treatments required will depend on your individual treatment plan as agreed with your podiatrist.

  • Is parking available?

    Off-street parking is available in front of the Feetology Podiatry Centre building.

  • What will you do with my private information?

    Privacy and confidentiality is fundamental to Feetology’s values and undertakings. Our policies and procedures ensure that your personal information is handled sensitively, securely and in accordance with privacy legislation. Our Privacy Policy is available here.

  • Can I get to the clinic with public transport?

    Feetology is centrally located in Victoria Point. The main bus terminal at Victoria Point Shopping Centre is a five minute walk and there are several local bus stops on Colburn Avenue and Cleveland-Redland Bay Road.

    Victoria Point is in close proximity to the Cleveland train station (connecting to Brisbane City) and Moreton Bay ferries.

  • Can I buy your products “off the self”?

    Feetology sells a number of items including:

    • Orthaheel sandals and thongs
    • Foot creams/ mousses and heel balms
    • Nail files
    • Long handled shoe horns

    More specialised products such as orthotic devices, additions and plantar fasciitis “socks” are prescribed by the podiatrist and ordered specifically for the patient.

  • What types of orthotics do you have?

    We have a few different types of orthotics. Everyone is different and will require a different level of support/ different style of orthotics to suit their footwear and lifestyle. Your podiatrist will determine which options are suitable for you based on their examination. They range from ‘library devices’ (where the podiatrist matches up a specific prefabricated orthotic with your foot/ footwear and orders it for you), semi-custom heat molded orthotics (were a heat moldable eva blank is molded to your foot and modified based on biomechanical measurements) and fully custom orthotics (made from a cast or scan of your foot in addition to biomechanical measures. These can be manufactured from a few different materials or a combination of them (i.e. softer EVA foam or firmer polypropylene plastic) based on the support required and the footwear they need to fit.

  • My ingrown toe nail is infected. Should I get antibiotics first?

    It isn’t necessary but antibiotics will help to settle the infection and associated swelling making it easier and less painful for us to clear the offending portion of the nail. If the podiatrist ends up suggesting a partial nail avulsion as a treatment for your nail the infection must be cleared first and they are likely to refer you back to your doctor for antibiotics.

  • I think I’ll need an x-ray. Will the podiatrist arrange this?

    If diagnostic testing is required, e.g. x-rays or ultrasounds, they will provide you with the required referral. Some complex imaging can only be referred by your GP in which case, your podiatrist will advise you.