General

Feetology is a busy clinic and patients need to book their podiatry appointments ahead of time. With multiple practitioners and extended practising hours on Tuesdays an appointment will be available within one week. We endeavour to meet our patient’s requirements for specific appointment times but where this is not available we maintain a waiting list of patients seeking particular appointment times to allow us to reschedule appointments where another patient changes their appointment. It is for this reason that the clinic insists on a minimum 24 hours of any changes to or cancellations of appointments.

Referrals are generally not required to access podiatry treatment. Your GP may however specifically refer you to a podiatrist for a condition they are treating you for. There are also a limited number of circumstances that require you obtain a referral from your GP prior to treatment, as follows:

• Veterans holding Department of Veterans’ Affairs gold cards
• Veterans holding Department of Veterans’ Affairs white card – where the referral specifies the injury and treatment required. White card holders require prior approval of podiatry treatment
• Individuals participating in the Medicare Enhanced Primary Care Plan (EPC) with chronic and complex medical needs which are managed by their GP
• Individuals receiving treatment as a result of an injury occurring in their course of their employment, i.e. Work Cover.

Most health funds offer a rebate for their patients as part of an extras package. The services covered and the values of the rebates are determined by your health fund. It is suggested that patients speak with their health fund prior to obtaining treatment to understand their individual cover. Feetology can provide you with the item codes applicable for your treatment so that you can discuss this with your health fund.

Feetology utilises both Tyro and Hicaps electronic claiming systems to process health fund rebates on the spot. Patients need to bring their health fund card to access this service.

All of our patients are required to complete a New Patient Details form before their first appointment with Feetology – even if you have a referral from your GP. This electronic form will be sent out to you to complete before your appointment. If you cannot complete the form prior to arrival, please arrive ten minutes before your appointment to give you sufficient time to complete the form. We also suggest that you bring a list of your medications and/ or details of your medical history to help you complete the form.