Faqs

Many private health funds provide rebates for shockwave therapy, depending on your level of cover. Our team can help you check your benefits before starting treatment.

Yes, shockwave therapy is a non-invasive and evidence-based treatment with minimal side effects. It’s widely used around the world for musculoskeletal conditions.

Some patients feel mild discomfort during treatment, but it is generally well tolerated and short-lived. Many describe it as a strong tapping sensation.

Most patients notice improvement within 3–6 sessions, depending on the severity and duration of their condition.

Feetology at Victoria Point offers medical-grade shockwave therapy for stubborn heel pain, plantar fasciitis, and Achilles tendinopathy.

Absolutely. Kids in the Redlands often present with ingrown toenails, and our podiatrists provide safe, gentle care to get them back to normal quickly.

No referral is required. You can book online or call our clinic directly. Medicare or DVA referrals may apply in some cases.

Yes, many patients from Victoria Point and surrounding suburbs see us for relief from painful or infected toenails.

Most patients are surprised by how quick and comfortable the treatment is. If a minor procedure is needed, it’s done under local anaesthetic to ensure you don’t feel pain.

Feetology at Victoria Point offers gentle, effective treatment options — from conservative care to permanent solutions — for ingrown toenails.

Yes. Orthotics can be very effective for children with flat feet, high arches, or growing pains. Our podiatrists regularly treat kids from Victoria Point and the wider Redlands area.

Many health funds provide rebates for custom orthotics. The amount depends on your level of cover, and our team can help you check your benefits.

Feetology at Victoria Point proudly serves patients from across the Redlands community. We use modern scanning technology to design orthotics tailored to your feet and lifestyle.

If you’re experiencing ongoing foot, knee, or back pain, custom orthotics from Feetology at Victoria Point may help. Our podiatrists can assess whether your symptoms are linked to poor foot mechanics and recommend if orthotics are right for you.

Yes, children in the Redlands often present with Sever’s disease, a common cause of heel pain in growing, active kids. Our podiatrists provide targeted care to support them.

No referral is needed for most patients. You can book directly online or by calling our clinic. Medicare or DVA referrals may apply in some cases.

Yes, many of our patients from Victoria Point and surrounding suburbs experience heel pain, often linked to plantar fasciitis, Achilles problems, or long hours standing.

Feetology at Victoria Point specialises in heel pain treatment, offering shockwave therapy, orthotics, and exercise programs tailored to your needs.

Feetology is a busy clinic and patients need to book their podiatry appointments ahead of time. With multiple practitioners and extended practising hours on Tuesdays an appointment will be available within one week. We endeavour to meet our patient’s requirements for specific appointment times but where this is not available we maintain a waiting list of patients seeking particular appointment times to allow us to reschedule appointments where another patient changes their appointment. It is for this reason that the clinic insists on a minimum 24 hours of any changes to or cancellations of appointments.

Referrals are generally not required to access podiatry treatment. Your GP may however specifically refer you to a podiatrist for a condition they are treating you for. There are also a limited number of circumstances that require you obtain a referral from your GP prior to treatment, as follows:

• Veterans holding Department of Veterans’ Affairs gold cards
• Veterans holding Department of Veterans’ Affairs white card – where the referral specifies the injury and treatment required. White card holders require prior approval of podiatry treatment
• Individuals participating in the Medicare Enhanced Primary Care Plan (EPC) with chronic and complex medical needs which are managed by their GP
• Individuals receiving treatment as a result of an injury occurring in their course of their employment, i.e. Work Cover.

Most health funds offer a rebate for their patients as part of an extras package. The services covered and the values of the rebates are determined by your health fund. It is suggested that patients speak with their health fund prior to obtaining treatment to understand their individual cover. Feetology can provide you with the item codes applicable for your treatment so that you can discuss this with your health fund.

Feetology utilises both Tyro and Hicaps electronic claiming systems to process health fund rebates on the spot. Patients need to bring their health fund card to access this service.

All of our patients are required to complete a New Patient Details form before their first appointment with Feetology – even if you have a referral from your GP. This electronic form will be sent out to you to complete before your appointment. If you cannot complete the form prior to arrival, please arrive ten minutes before your appointment to give you sufficient time to complete the form. We also suggest that you bring a list of your medications and/ or details of your medical history to help you complete the form.

Patients need to bring the following items to their first podiatry appointment, as applicable to their individual circumstance:

• Come prepared to answer questions about your concern and your medical history
• Any xrays, ultrasound, MRIs or any other investigation concerning your issue
• Bring your shoes that you regularly wear - they oftern contribute to foot problems.
• If you have a referral, bring this along
• Private health insurance card if applicable
• Department of Veterans Affairs or Medicare card if you have a doctors referral

 

Feetology Podiatry Centre has wheel chair access to all parts of the clinic, and a ramp and disabled parking spot at the front of the building.

Podiatry is generally not covered by Medicare – with the exception of individuals under a GP management plan for Chronic Diseases. Eligibility to participate in this program is determined by your GP and requires the presence of a chronic and complex medical condition that is managed by your GP in conjunction with a team of health professionals. These consultations are charged to you at our normal fee and you can then claim your rebate from Medicare (we do have electronic claiming that allows Medicare to pay directly into your bank account).

Feetology is a busy clinic and patients need to book their podiatry appointments ahead of time. With multiple practitioners and extended practising hours on Tuesdays, an appointment will generally be available within one week. We endeavour to meet our patient’s requirements for specific appointment times but where this is not available we maintain a waiting list of patients seeking particular appointment times to allow us to reschedule appointments where another patient changes their appointment. It is for this reason that the clinic insists on a minimum 24 hours of any changes to or cancellations of appointments.

We understand that life is unpredictable and you may not always be able to make your scheduled appointment. If you can’t make an appointment please contact our reception at least 24 hours prior to cancel or arrange for another time.

Missed appointments and appointments cancelled without 24 hours’ notice may be charged a consultation fee.

The length of your podiatry appointment will depend on the treatment you are having. Generally speaking, appointments take between 20 – 40 minutes.

The number of treatments required will depend on your individual treatment plan as agreed with your podiatrist.